Effective Date: June 8th, 2024

At Anchor’s Ark Pet Resort, we strive to provide the best possible care and service for your pets. To ensure smooth operations and fairness to all our clients, we have established the following Refunds and No Show Policy:

Deposits and Appointments

All appointments and bookings require a deposit at the time of scheduling. This deposit secures your reservation and is applied towards the total cost of the service.

No Shows

If you do not show up for your scheduled appointment or booking, the deposit will not be refunded. No exceptions will be made for no shows.

Cancellations and Refunds

Cancellations made at least 72 hours in advance: If you need to cancel your appointment or booking, please do so at least 72 hours before the scheduled time. Cancellations made within this timeframe may be eligible for a refund or credit towards a future booking, at the discretion of Anchor’s Ark Pet Resort.

Cancellations made less than 72 hours in advance: Cancellations made less than 72 hours before the scheduled appointment or booking will forfeit the deposit and are not eligible for a refund.

Canceled Days Policy: All reserved dates are charged as booked. If a pet is picked up one or more days before the scheduled departure date, the remaining reserved day(s), including the final day, are considered canceled. Likewise, if a pet is dropped off after the scheduled arrival date, any missed boarding day(s) are considered canceled. No refunds, credits, discounts, or rate adjustments will be provided for canceled or unused boarding days resulting from an early pick-up, late drop-off, or any other change to the reserved dates. The full amount for all dates originally reserved remains due regardless of the actual arrival or departure date. Exceptions: Consideration for a refund, credit, or adjustment may be made at the sole discretion of Anchor’s Ark Pet Resort if at least 72 hours advance notice is provided before the canceled boarding day(s). Approval is not guaranteed and will be evaluated based on occupancy and the ability to rebook the reserved space.

Holiday Cancellations: No refunds will be given for cancellations during holidays. However, the deposit can be applied to another booking within a two-week period.

Discretionary Refunds

Refunds for cancellations outside of the above policies will be considered on a case-by-case basis and are at the sole discretion of Anchor’s Ark Pet Resort. We understand that unforeseen circumstances can occur, and we will do our best to accommodate our clients within reason.

If you have any questions or need further clarification regarding our Refunds and No Show Policy, please contact us at Anchorsark@gmail.com or call us at +1 (281) 436-9774. We appreciate your understanding and cooperation.